Jenni the Bill Collector
I don’t think anyone forgets that it’s her ‘job.’ Jenni’s collection victims also have jobs.
Jenni: “We do not come to your office and cuss you out because you wanted an 8:00 meeting. Under the FDCPA (fair debt collection practices act) we are legally allowed to call from 8:00 am until 9:00 pm your local time.” Jenni: “But where I work, we start calling at 7:00 am our time. Do you think that I really want to be pleasant at that time?” Jenni: “One of my biggest problems is that we are constantly mistaken for telemarketers/customer service. We are far from that. Our job is not to make you happy, but to make our client happy.” Jenni: “We don’t always know what is going on though. That is why we call. We were hired to find out why there is a past due bill with you and our client. Give us a break. You do your job, and we will do ours.” Jenni: “Also, remember this; we want to get it cleared up just as badly as you do. So allow us to help you dispute things properly if you feel that there is something wrong with the bill. Hanging up and cussing us out does not make us want to help you.” Jenni: “Do you really want something on your credit that could have been avoided?” Jenni: “You are an adult. So act like one. If you don’t want us to call at 8:00 am, politely tell us to call you after noon. We will be more than happy to. And don’t insult our intellegence.”
Of course Jenni didn’t come to our office and cuss. It sounds like she would, if she could, which is why the law limits their contact.
Does Jenni think the people she’s calling are going to be pleasant at that time?
Well Jenni, obviously you’re not making us happy, so don’t be so surprised when people hang up on you!
I don’t think Jenni knows why she’s hired. Her job is to collect, not to ‘find out why.’ That’s why the job title is Debt Collector not Debt Investigator.
Jenni assumes that people want her ‘help’ to clear things up. She doesn’t want to help, she wants to collect.
More than likely, something is already on the person’s credit report because the account is in collection. It cannot be avoided at this point.
If Jenni could spell ‘intelligence’ it would make it more difficult for people to insult her. The best advice to get Jenni to stop calling is to politely ask for her address and then send a letter demanding that her company cease calling.
Jenni: “I am a 20 year old college student working my way thru just like anyone else. At least I have the manners and maturity to handle things like an adult. Think about that one.”
I thought about it, and I think Jenni doesn’t understand the situations that real adults, not adults by age, have on their plate. Situations like multiple jobs, children, mortgage payments…life!
